Frequently asked questions
Answers before you start.
How Rebook helps local service businesses keep customers coming back, and what it does and doesn’t do.
What is Rebook?
Rebook is customer retention software for local service businesses. It keeps every customer who needs a next step in one place, from a new lead or an open quote to recommended work or a visit coming due, so repeat business doesn't slip away.
Who is Rebook for?
Rebook is built for local service businesses such as plumbing, electrical, landscaping, cleaning, and pest control, where an owner or office coordinator is responsible for calling customers back.
Is Rebook a CRM?
No. Rebook doesn't replace your CRM, scheduling, or job system. It sits beside them and gives your team one daily list of who to call and why, while your existing tools stay in charge of jobs and bookings.
How is Rebook different from the software we already use?
Most CRMs and field-service platforms are built to run the whole business: quoting, dispatch, and invoicing. Rebook does one thing: it keeps customer relationships moving after the job is done and shows what to do next, without asking you to migrate your records.
What shows up in my daily queue?
New leads who haven't booked yet, quotes and recommended work still waiting on a customer decision, and customers whose next service visit is coming up. Each one shows why it's there and a suggested next step.
How does Rebook handle repeat and future service?
You supply the service interval or due date, by hand or through your import. Rebook doesn't invent one. It surfaces the visit before it's due, and once your team records a completed job, it can create the next expected visit from the same interval.
How do we get our customer history into Rebook?
You import a file: a Jobber CSV, a ServiceTitan export, or a plain CSV or XLSX using our template. It's a file import, not a live connection. Rebook flags anything incomplete and shows you the opportunities worth reviewing before anything becomes active work.
Does Rebook contact customers automatically?
No. Rebook never calls, texts, or emails a customer on its own. It gives your team the reason to reach out and a short conversation guide; a person makes every contact and records what happened.
Does Rebook replace our scheduling or booking system?
No. Your calendar or scheduling system stays the source of truth for confirmed appointments. Rebook records that a customer booked so the opportunity can be closed correctly.
What happens if a customer doesn't respond?
The opportunity stays open with a next action. Silence doesn't close it. Your team records the outcome, such as booked, deferred, declined, or closed, once there is one.
How do we know if it's working?
Rebook shows the bookings and value your team recorded as coming back through follow-up, alongside what's still open. Every outcome behind those numbers was confirmed by a person, not estimated automatically.
How much does Rebook cost, and how do we start?
Rebook is free during early access, with no card required. Create your workspace, import a file or add a few customers by hand, and your first queue is ready. The pricing page has current details.
Still have a question?
We're glad to walk through how Rebook would fit your team.